This policy explains how BestPay24 ("we") handles personal data of website visitors, merchant representatives and merchant customers whose transactions we process. Last updated 2026-11-04.

Data we collect

• Contact details you send us on Telegram, by email or by phone
• Onboarding documents: company records, identity and address documents of directors and beneficial owners
• Transaction data needed to process deposits and payouts, including payer identifiers provided by the payment method
• Technical data from this website such as IP address, browser and pages visited

Why we use it

• To assess and onboard merchants and to meet anti money laundering obligations
• To process transactions, settlements and payouts
• To provide support and respond to enquiries
• To operate and secure this website

Sharing

Data is shared with payment method providers and banks involved in processing, with service providers acting on our instructions, and with authorities where the law requires it. We do not sell personal data.

Retention

Onboarding and transaction records are kept for as long as required by applicable anti money laundering and accounting rules, typically five years after the end of the merchant relationship.

Your rights

Depending on your location you may have rights to access, correct, delete or restrict the use of your data, and to object to processing. Requests can be sent to info@bestpay24.com.

Cookies

This website uses only technically necessary cookies and privacy friendly analytics without cross site tracking.

Contact

BestPay24, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: info@bestpay24.com.